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Complaints

Complaints against an education provider or program of study

ANMAC is responsible for ensuring accredited programs are aligned with accreditation standards.

ANMAC values complaints, recognising effective complaints management fosters an environment of safety, continuous quality improvement and promotes accountability and transparency.

What constitutes a complaint?

ANMAC can only investigate a complaint if it relates to a breach of accreditation standards. This is because it is necessary for all education providers and programs to adhere to the minimum requirements described in the ANMAC accreditation standards the program was accredited under.

Breaches to accreditation standards can include alterations to governance structures, curricula and program content, assessments, staffing, student numbers, resources to support a program and professional experience placements.

ANMAC is concerned only with education programs that lead to entry to the register or endorsement of nurses or midwives in Australia. We do not deal with complaints with any other type of education programs.

ANMAC does not deal with any complaints relating to student or academic conduct unless they relate to a breach of accreditation standards.

You can find out more about how we process complaints in the Complaint Handling Policy (285 KB)

Who can make a complaint?

ANMAC will accept complaints from staff, students, graduates, health services, individual health professional and members of the community.

ANMAC will also accept complaints from anonymous sources or from sources that request anonymity.

Outcomes

Where a complaint is substantiated, the education provider must make all possible attempts to address the matter so their program conforms to the accreditation standards.

Under the National Law, outcomes of an investigation into a substantiated complaint received by ANMAC may include imposing conditions that the education provider must comply with. We can also, where required, revoke the accreditation.

Other options for making complaints

Education provider’s internal grievance processes 

Education accreditors:

Other state or territory complaint mechanisms including Ombudsmen 

Contacts

Please contact complaints and include your return contact details.

ANMAC may accept anonymous complaints, acknowledging it can be difficult to undertake a full investigation without knowing or sharing the identity of a complainant.

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