Part of ANMAC’s role is to monitor education providers and deal with complaints. If you have a concern with the program you are enrolled in, or a concern with your education provider, your first step is to address that concern with the education provider by following their policy on complaints. If you believe that your complaint has not been addressed after taking this first step, please contact us. ANMAC can only address complaints in relation to the relevant accreditation standard of the program. If possible, when writing to ANMAC about your complaint, please reference the standard and criteria you believe are involved.
If your complaint is not within ANMAC’s scope, you can refer your complaint to the Overseas Student Ombudsman who provides the following functions:
- can investigate complaints about problems that intending, current or former overseas students have with private schools, colleges and universities (education providers) in Australia
- provides information about best practice complaints handling to help private education providers manage internal complaints effectively
- publishes reports on problems and broader issues in international education that we identify through investigations.
Part of ANMAC’s role is to monitor education providers and deal with complaints. If you have a concern with the program you are enrolled in, or a concern with your education provider, your first step is to address that concern with the education provider by following their policy on complaints. If you believe that your complaint has not been addressed after taking this first step, please contact us. ANMAC can only address complaints in relation to the relevant accreditation standard of the program. When writing to ANMAC about your complaint, please reference the standard and criteria you believe are involved.
A risk assessment is conducted on every nursing and midwifery program to assign a risk rating of low, medium or high.
The risk rating of a program affects:
- Program accreditation
- Program changes
High-risk ratings may result when the majority of the measured indicators confirm there is increased likelihood of the program not being delivered as accredited. This means that:
- You will need to submit a tailored application pack
- All program changes will need to be notified prospectively
- Monitoring activities will increase and will include routine, targeted and random methods.
Medium-risk ratings may result when some of the measured indicators confirm there is increased likelihood of the program not being delivered as accredited.
This means that:
- You will need to submit a tailored application pack
- Some program changes related to identified risk areas will need to be notified prospectively. Other program changes (outside of changes ANMAC considers to be significant risks) can be notified retrospectively
- Monitoring activities will be targeted to the identified risk areas and will include routine and random methods.
Low-risk ratings may result when few or none of the measured risk factors are present and therefore it is likely that the program will be delivered as accredited.
This means that:
- You will need to submit a tailored application pack
- Program changes (outside of changes ANMAC considers to be significant risks) can be notified retrospectively
- Monitoring activities will include routine and random methods
The Program Monitoring Report (PMR) replaces the Annual Declaration and is designed to confirm the program continues to be delivered as accredited, against the relevant accreditation standards. The PMR is completed annually and is due on the anniversary of approval of the program. The PMR template will be sent to the education provider one month before it is due.
The PMR is reviewed by an Associate Director who uses the information to complete a risk assessment. The risk assessment is endorsed by the Director Accreditation Services and communicated to the education provider in writing.
Approved program without a risk rating
If a program has not yet received a risk rating and a change is proposed, an Intention to Submit form should be completed and provided to ANMAC. ANMAC will contact the Education Provider on receipt of the document to discuss planned timeframes.
Approved program with a risk rating
ANMAC is notified of retrospective changes by the Program Monitoring Report (PMR). For prospective changes, education providers should complete an Intention to Submit form. ANMAC will contact the Education Provider on receipt of the document to discuss planned timeframes.
For more information, please see 'How does the risk rating affect changes to the program?'
Section 50 of the National Law requires ANMAC to monitor programs. ANMAC’s monitoring methods include; routine, targeted and random.
Routine monitoring occurs annually. ANMAC will send a link for the Program Monitoring Report to the education providers 30 days before the due date (the anniversary of approval of the program). A reminder will be sent 14 days before the report is due. Routine monitoring activities will occur regardless of the risk rating of the program.
Targeted monitoring will occur based on the measured indicators that confirm increased risk. Targeted monitoring may include requests for information relating to a specific standard or criteria, an additional program monitoring report or a site visit. Targeted monitoring will occur for medium and high risk programs.
A random monitoring activity may be a request for information relating to a specific standard or criteria, an additional program monitoring report or a site visit. Random monitoring activities can occur regardless of the risk rating of a program.
Complete the Intention to Submit form on the website. On receipt of this document, ANMAC will contact the education provider to discuss timeframes. An Accreditation Schedule and the relevant application pack will be sent to the education provider confirming timeframes for the accreditation assessment of application.
Applications currently with ANMAC, and applications due to be submitted within the next 18 months will enter the new risk-based process when the risk assessment is conducted at the end of the assessment process before the program is presented to the relevant accreditation committee.
Note: The six-month processing timeframe only applies to programs that have a signed Accreditation Schedule.
If you have already downloaded and commenced work on an application pack, continue with this pack and submit it to ANMAC. Once the program receives a risk assessment (during accreditation or at the review of the Program Monitoring Report), it will enter the new process.
ANMAC will communicate the risk rating to the education providers in writing. For programs rated as medium risk, ANMAC will also include information about program changes and what should be reported prospectively.
An education provider can ask for more information on risk assessment results. ANMAC can share more details if deemed appropriate.
Please contact ANMAC as soon as you know you will be offering a new program, to discuss timeframes. You will then need to fill in the 'intention to submit form'. ANMAC will provide you with an Accreditation Schedule and application pack with confirmed dates for your submission and other significant dates for the program assessment. The ANMAC accreditation process will be approximately six months from submission of the application pack, with the NMBA approval process separate and subsequent to this.
By implementing the risk-based approach, it has enabled streamlining of the accreditation process. The ANMAC accreditation process will be approximately six months from submission of the application pack.
Note: This only applies to programs that have a signed Accreditation Schedule.
Each program requires its own site visit. In part this is because the assessment team needs to meet with the education provider for a face-to-face discussion and assess the resources relevant to the program being assessed.
Education providers need to notify ANMAC of intended changes to accredited programs.
The risk rating of a program determines how an education provider reports program changes to approved programs to ANMAC. Program changes are classified into two different reporting requirements, retrospective of the change or prospective of the change.
However, ANMAC considers the following program changes to be significant risks that must be reported to ANMAC prospectively, regardless of the risk rating of the program:
- Number and/or location of campuses
- Program delivery mode
- Number of students enrolled into the program.
Approved Program without a risk rating
If a program has not yet received a risk rating and a change is proposed, an 'intention to submit' form should be completed and provided to ANMAC. ANMAC will contact the education provider on receipt of the document to discuss planned timeframes.
All program changes will need to be notified prospectively.
Some program changes related to identified risk areas will need to be notified prospectively. Other program changes (outside of changes ANMAC considers to be significant risks) can be notified retrospectively.
Program changes (outside of changes ANMAC considers to be signficiant risks) can be notified retrospectively.
ANMAC is notified of retrospective changes by the Program Monitoring report (PMR). For prospective changes, education providers should complete an 'intention to submit' form. ANMAC will contact the education provider on receipt of the document to discuss planned timeframes.
Further information regarding changes can be found in the N (605 KB)ational Accreditation Guidelines.
Yes, however you must include a clear note in your advertisement that the program of study is subject to accreditation by ANMAC and approval by the NMBA.
Following the site visit, the Associate Director Accreditation Services (AD) provides you with a site visit report identifying if you need to provide further evidence. The AD will give you timeframes for doing so. You can discuss and clarify outstanding issues with the AD as required.
The accreditation standards for nurses, midwives and nurse practitioners all require that an education provider demonstrates suitable resources to run the proposed program. The assessment team therefore needs to conduct a site visit to ensure the education provider has adequate resources for the anticipated number of students to be enrolled. The assessment team needs to see evidence of teaching spaces, nursing or midwifery laboratory spaces and equipment, student services and support services. The assessment team also interviews students and industry partners, preferably face-to-face.
The outcome of the assessment team’s initial review of your program forms the Draft Collated Review and is the basis of the agenda ANMAC sends to you before our site visit. The Associate Director Accreditation Services is responsible for providing updates and communicating information on your assessment process, such as the outcomes of assessment team meetings or site reviews.
Yes. If you believe there is a real or perceived conflict of interest with a nominated assessment team member you should write to the Director Accreditation Services, within 3 business days, at firstname.lastname@example.org outlining your objection. If we do not hear from you within this timeframe the assessment team will remain as nominated.
Your contact is the Associate Director Accreditation Services assigned to coordinate your accreditation process. The director will liaise with you on all matters relating to your application and assessment process.
Initial submission—1 electronic (USB or Cloud-based link)
You need to submit 1 electronic copy (UBS or Cloud-based link, such as DropBox) for the preliminary review by the assigned Associate Director Accreditation Services (AD).
Final submission—1 electronic copy (USB or Cloud-based link)
After the site visit the AD will ask you to provide a final submission. This updated submission must include all additional evidence requested by the assessment team. One electronic copy is required. Once your program is accredited, you need to provide ANMAC with a final electronic copy of your submission on USB or via Cloud-based link, such as DropBox. This copy is kept on file as your accredited program.
All programs leading to registration or endorsement must be first accredited by ANMAC's Board and approved as a qualification for registration by the NMBA before students can enrol into the program. Students who are applying to undertake a program of study leading to a qualification that enables graduates to register or be endorsed as nurses or midwives, must be advised of the accreditation status of the program prior to enrolling. The students must be assured that they will be able to complete an approved course of study leading to registration or endorsement.
The ANMAC accreditation process will be approximately six months from submission of the application pack. Submissions with multiple sites or programs may take longer. Our process is detailed and comprehensive, this is to ensure academic quality, public accountability and public safety. For more information, please read the National Accreditation Guidelines.
Yes. It is mandatory to use ANMAC’s application pack (forms, checklists and templates). Each qualification has its own template which address the relevant standards and criteria for a nursing and midwifery education programs. If you do not use the correct forms, checklists and templates, we cannot progress your application for accreditation and will experience delays. ANMAC will provide the appropriate application pack with the Accreditation Schedule approximately 18 months before the expiry date of the approved program.
Update to transition arrangements for English language skills: ANMAC has provided guidance (170 KB) for Education Providers regarding criteria 6.1 a, b and 6.2 in the Enrolled Nurse Accreditation Standards 2017.
ANMAC sent correspondence (232 KB) to education providers who deliver the Diploma of Nursing notifying, from 1 July 2018 all students that would be required by the NMBA to provide a formal English language skills test when applying for registration, must provide a formal English language test result demonstrating achievement of the NMBA specified level of English language skills, prior to commencing the program.
ANMAC has been advised that under regulations governing the enrolment of International students, if an offer for enrolment into a program of study has been accepted the program provider cannot subsequently change conditions of enrolment. To allow education providers affected by this regulation to fulfil their obligations, International students who have accepted offers into the Diploma of Nursing prior to ANMAC’s advice about the English language requirement, can be enrolled into the Diploma of Nursing under the conditions that prevailed at the time they accepted their offer.
Please note this provision is only applicable to International students who have already accepted an offer to enrol into the Diploma of Nursing.
ANMAC will contact you as vacancies for teams arise requiring your skills and qualifications. If you are contacted by ANMAC to be part of an assessment team, it is important you respond as soon as possible, so there aren’t delays in appointing the assessment team.
ANMAC is revising the recruitment process for team members and will contact assessors soon, to update them on the changes.
Please contact ANMAC on email@example.com if any of your contact details have changed.
You will need to keep a log of the hours you have worked as a part of an assessment team for ANMAC, for it to count towards your continuing professional development (CPD) hours.
For more information, please visit the NMBA website for the fact sheet and FAQs on CPD.
ANMAC needs you to review submissions independently and not discuss your views or work with other members of the assessment team until the teleconference is held to exchange views. Doing so damages the integrity of the accreditation assessment process at an early stage and can, ultimately, delay program accreditation. If you have questions, contact your Associate Director Accreditation Services.